When it comes to outsourcing customer support or streamlining your business operations, Dublin is home to some of the most efficient and professional call centers in the industry. Known for its skilled workforce and cutting-edge technology, the city offers a range of call center services that can cater to businesses of all sizes. Whether you’re looking for customer service, technical support, or lead generation, Dublin provides high-quality solutions at competitive prices. In this guide, we’ll explore the 4 best options for businesses seeking reliable and result-driven call center services. Keep in mind key considerations such as service quality, language support, and cost efficiency while making your decision.
4
Number of companies
89
Verified reviews
4,60
Average rating
1. Kendlebell Head Office
★
★
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5,0/5
Kandoy House, 2 Fairview Strand, D03 R8P3, Dublin 3
- Call center
Why we chose them
Kendlebell Head Office has been a trusted provider of outsourced business solutions since 2006, catering to Ireland’s SME market with a wide array of professional services. Known for its highly personalized and cost-effective approach, the company specializes in call answering, virtual receptionist services, and diary management, ensuring businesses never miss an opportunity. Their team of professional receptionists delivers efficient 24/7 call handling, complemented by services such as overflow call answering, customer helpdesk support, and holiday phone cover. By offering tailored solutions, they help businesses streamline operations while enhancing customer communication.
Beyond call center services, the company extends its expertise to outbound telemarketing, customer surveys, database cleansing, and back-office processing. Their support services also include virtual business addresses, automated departmental routing, and credit card processing, enabling businesses to project a professional image and maintain operational efficiency. Recognized for their excellence, they have earned accolades such as the Irish Franchise Association’s Service Franchise of the Year. With a commitment to reliability, professionalism, and innovation, they continue to empower businesses with seamless and scalable solutions.
2. Autoglass Ireland
★
★
★
★
★
3,6/5
G9, Calmount Business Park, Ballymount Road, Dublin 12
- Call center
Why we chose them
Autoglass Ireland stands out as a trusted leader in vehicle glass repair and replacement services, catering to all makes, models, and ages of vehicles. Their expert technicians prioritize repairing windscreen chips whenever possible, saving customers both time and money. With a customer-focused approach, they offer seamless insurance claim handling, ensuring that most repairs are covered without affecting no-claims bonuses. Whether you need assistance at home, work, or any other location, their mobile technicians provide convenience and efficiency, or you can visit one of their branches for quick service.
Renowned for their expertise in Advanced Driver Assistance Systems (ADAS), they ensure that every windscreen is fitted correctly, emphasizing safety and performance. Supported by a dedicated call center, they deliver exceptional customer service, making it easy to book appointments and address inquiries. Their comprehensive offerings, combined with a commitment to high-quality solutions, make them a reliable choice for vehicle glass needs across Ireland.
3. MarketStar
★
★
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4,8/5
Block G, Floor 2 1 Central Park, Dublin
- Telemarketing service
- Marketing agency
Why we chose them
MarketStar Dublin stands out as a leader in providing comprehensive telemarketing and marketing agency solutions, specializing in end-to-end revenue generation and outsourcing services. With a tailored approach to sales, marketing, and customer success, the company leverages advanced data science, cutting-edge AI technologies, and decades of experience to deliver measurable growth for its clients. Their specialized teams are adept at handling diverse industries, from Software & SaaS to Retail & Marketplaces, offering services like pipeline generation, account management, partner channel enablement, and customer support. By combining proven sales methodologies with a global reach, MarketStar Dublin empowers businesses to expand internationally while maintaining localized expertise for consistent and scalable growth.
With over 30 years of expertise, the company excels in creating customized strategies that drive revenue, reduce churn, and enhance customer satisfaction. Their focus on global scalability allows businesses to seamlessly navigate international markets while benefiting from MarketStar’s proven track record, which includes managing six million conversations monthly and generating over $10 billion in new and retained client revenue annually. Whether it’s enhancing customer success programs, optimizing tech stacks, or implementing account-based marketing strategies, their innovative solutions ensure businesses achieve their boldest growth ambitions with efficiency and precision.
4. Goodbyte Group
★
★
★
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5,0/5
77 Camden Pl, D02 XE80, Dublin
- Telemarketing service
- Human resource consulting
- Internet marketing service
- Marketing agency
- Marketing consultant
- Business to business service
Why we chose them
Goodbyte Group EMEA stands out as a dynamic and versatile player in the realm of B2B sales and marketing. Renowned for its expertise in LinkedIn growth and networking, the company excels in helping businesses expand their professional reach and foster valuable connections. With a suite of services including telemarketing, human resource consulting, and internet marketing, Goodbyte Group has positioned itself as an essential partner for organizations seeking innovative strategies to scale their operations and enhance their market presence.
As a trusted marketing agency and marketing consultant, Goodbyte Group delivers tailored solutions that address the unique needs of each client. Their comprehensive approach combines cutting-edge technology with proven methodologies to drive measurable results. Whether it’s crafting impactful campaigns or optimizing business-to-business interactions, the company’s dedication to excellence and strategic insight makes it a noteworthy addition to our directory. Businesses looking to navigate the complexities of modern marketing will find Goodbyte Group an invaluable resource for growth and success.
Frequently asked questions
What types of services do call centers in Dublin typically offer?
Call centers in Dublin offer a wide range of services, including 24/7 customer service support, technical support for IT or software issues, outbound sales and lead generation, multilingual support for international clients, order processing and data entry, help desk services for troubleshooting, and custom-tailored solutions for specific industries.
What are the average costs for call center services in Dublin?
The average costs for call center services in Dublin range as follows: customer service support (€14–€48 per hour), technical support (€18–€55 per hour), outbound sales and lead generation (€16–€50 per hour), multilingual support (€23–€68 per hour), order processing and data entry (€11–€38 per hour), and help desk services (€18–€48 per hour). Custom solutions may vary based on specific business requirements.
How do I choose the right call center for my business in Dublin?
To choose the right call center in Dublin, consider factors such as the specific services you need, the center's expertise in your industry, language capabilities, response times, client reviews, and pricing. It's also helpful to ask about the technology they use and their ability to scale services as your business grows.
Are Dublin-based call centers equipped to handle multilingual support?
Yes, many call centers in Dublin offer multilingual support to cater to international clients. They typically employ skilled professionals fluent in multiple languages, making them an ideal choice for businesses with global operations.
How long does it take to set up call center services in Dublin?
The setup time for call center services in Dublin depends on the complexity of your requirements. For basic customer service or technical support, it can take 1–2 weeks. More customized or large-scale solutions may require 4–6 weeks to fully implement.
What industries do call centers in Dublin typically serve?
Call centers in Dublin serve a wide range of industries, including e-commerce, IT, healthcare, finance, telecommunications, travel and hospitality, and retail. They can tailor their services to meet the specific needs of your business sector.
What technology do Dublin call centers typically use to ensure high-quality service?
Call centers in Dublin use advanced technologies such as cloud-based systems, CRM (Customer Relationship Management) software, AI-powered chatbots, and VoIP (Voice over Internet Protocol) systems. These tools help streamline operations, improve efficiency, and enhance the customer experience.
What are some key considerations when outsourcing call center services in Dublin?
When outsourcing call center services in Dublin, key considerations include the provider's track record, scalability of services, language support, compliance with data protection regulations (such as GDPR), pricing structure, and the ability to provide detailed performance metrics and analytics.
